Shipping policy
SHIPPING POLICY
Our Commitment
At Ultra Padel Club Miami, we aim to deliver your order as quickly and reliably as possible — so you can get back on the court.
Processing Time
All orders are processed within 1–3 business days(Monday through Friday, excluding public holidays). Orders placed on weekends or holidays will be processed the next business day.
You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
Domestic Shipping (United States)
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | $18 |
| Express Shipping | 2–3 business days | $40 |
| Free Standard Shipping | 5–7 business days | On orders over $150 |
International Shipping
| Destination | Estimated Delivery | Cost |
|---|---|---|
| Europe | 7–12 business days | $75 |
| Rest of the World | 10–21 business days | $90 |
Customers are responsible for any customs duties, taxes, or import fees imposed by their country. Ultra Padel Club Miami is not responsible for delays caused by customs clearance.
Order Tracking
Once your order ships, you will receive an email with a tracking link. Please allow 24–48 hours for tracking information to update after receiving your confirmation.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us at shop@ultraclub.me within 30 days of your expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. Ultra Padel Club Miami is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at shop@ultraclub.me — we will do our best to update it before dispatch.
Contact Us
For any shipping-related questions: 📧 shop@ultraclub.me
🌐 ultrapadelclubmiami.com